Which description matches Quality Assurance?

• A. Personnel who formulate, implement, and audit procedures
• B. A unit responsible for scheduling maintenance
• C. A department handling procurement
• D. An inspector performing tests

Answer: (A)

Quality Assurance focuses on creating and maintaining the processes that ensure quality across the organization. The description of personnel who formulate, implement, and audit procedures captures QA’s role precisely: they design the standards, put them into practice, and regularly audit them to verify effectiveness. This proactive, process-centered approach distinguishes QA from tasks that focus on the product or its delivery. Scheduling maintenance is about planning resources, procurement handles buying materials, and an inspector performing tests aligns with Quality Control—checking outputs after the fact. So, the description that emphasizes formulating, implementing, and auditing procedures best matches Quality Assurance.